Hear what homeowners say about Champagne Pools
One of the best things about being a pool builder is to hear all the nice things our customers say about us. Here are just a few of the kind words that we manage to capture in writing:
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“One of the experiences that was great is that from the time we signed the contract they never left our side. Champagne was always there if we had a question, if we wanted advice or if we wanted to even make a change. In fact, about half way through the process of building our pool I wanted to make a change. I was scared to ask for that change. And when I did they came in, no problem made the change it was smooth. This is our second Champagne pool. Now we’re Champagne pool veterans!
Matt & Jill Floeter |
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“Our family and friends loved our pool the minute that they walk into the house and see it through the sliding glass doors. They are just astounded at the beauty and the size. It was a great experience. Everything happened in a timely manner from the moment they dug the hole for the pool until the final inspection. Everything was just as planned and just as we were told it would be. It was a great experience from start to finish. If I had to do it over, Champagne Pools would definitely be our pool builder. The customer service was top notch from start to finish. I highly recommend them.”
Kim Garcia |
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“For our first pool, I knew there were a lot of pool builders running out of the business. Like my next door neighbor, they started the same week but they had a bankruptcy and the home owner is really struggling to get the money. But Champagne Pool gave me three months expectation and then they finished in two and a half months. I am really, really happy.” Dr. Mohammad Karim |
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Well, if I had to do it all over again I would choose Champagne again. We talked to five different builders in Central Florida, and they were all good. But what set Champagne apart was on a personal level - the type of people at Champagne, and the type of ideas and innovative designers like our designer Teri Smathers. An unbelievable designer, she came in and blew us away with such a great touch with things that we wanted. She understood our budget and helped us work within our budget to get the most out of our pool. There is nothing that I would change about it. It’s been a great experience.”
Patrick O’Hara |
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Champagne pools did a fabulous job of keeping us informed as to what to expect that particular day. The crews that came out were outstanding. They were professional, and told us what they were going to do. It was amazing seeing the transformation from a hole in the ground to a finished product that we are very, very proud of. The advice that I would give to anyone starting a pool - pick Champagne! We got a lot of great suggestions from our salesman. He helped make sure we got what we really wanted. We’re very happy.
Maritta & Mike O’Toole |
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Dear Michael:
This morning we are sitting outside enjoying the most beautiful pool we could imagine! We are so pleased with the results of your planning and execution of the renovation. What a great experience it has been to plan and watch the transformation of our old “1990’s era” pool into the beautiful structure it is this morning.
I really don’t know how to begin listing all the great things about the process and the results.
First, you were so right about the Shell Lock Artistic Pavers. Had we just resurfaced the pool without changing the KoolDeck to the pavers, we would have been sorely disappointed in the results. Andre’ and his team did a fantastic job in laying out the cuts and the design of the hop-scotch pattern. The hidden drain system alone made such a difference in the visual appearance of the deck area. Once the sealing was completed, the pool decking now looks like a tiled floor and an extension of the house. And, we love the way he did the granite inserts on the raised beam. What a great addition to the overall plan.
We love the Caribbean Blue PebbleTec. The pool looks fabulous in the day with the deeper colors and at night – WOW! Also, thanks for the suggestion to change to the LED light. Not only will be saving money on the electric bill – but the deep colors and ability to change the mood is awesome. So much better than the old white light we had.
The really great part of the project though is the way you and your team executed. We so much appreciate Indira’s constant updates and communications. Once we got started, we knew what to expect every step of the way and were always informed ahead of time when there was any required tweaks and changes to the execution plan.
Lance has been great in managing all the finishing touches – especially the efforts he made to meet the deadline for Memorial Day. He has done a great job of keeping the pool sparkling and beautiful and helping us understand how to care for the new finishes.
We just couldn’t be more pleased with the results. Michael, you helped us craft a great dream for the pool renovation and then you executed in a perfect manner. Thanks so much to you and the team at Champagne Pools and Spa. We look forward to many years of enjoyment. We look forward to sharing our experience with others who are considering similar projects.
Sincerely, Kenny Fulgham, Apopka FL |
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| "To all the great people at Champagne Pools,
Sincerely, |
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"It is with great pleasure that we thank you for the outstanding service and help you provided while we decided on the pool of our dreams! (click here to see photos of the Dixon project from start to finish)
"I am writing to commend the service I've received from several of your associates. Lance Turner was here today and did a very informative and professional job on pool school. He was also very helpful, and you will receive more business from us because of him. I also received help from Nick DiGiacomo, and a nice lady who set up pool school, and suggested we video the session for future reference. We're very happy with the pool, and your associates. Sincerely yours,"
"Dear friend: I begin by expressing my gratitude and my deep thanks for your attention to my plight. I have to admit that I have never witnessed such a fast response to your e.mail,as Autopilot did following your e.mail to them. On Friday 8/3, the day after your e.mail, service Representative Brad Manning came and with the highest professionalism I have seen, tested his system, explained in details everything to me and concluded that my pool had not been properly chemically maintained, by the same people that had advised me the Autopilot cell was the cause of the problem. At my request he spoke to the service Co. and explained to them their pitfalls in maintaining the system. I feel Autopilot should feel very proud in having Brad Manning in their payroll, as he does nothing less than enhance their reputation. Once more, thanks a million. I owe you one and if there is anything I can help you with, you know where to find me, waiting for your request. Best regards,"
Alberto Herran
"I just wanted to thank you for helping satisfy my needs for a remedy to fix my pool salt system. I was contacted by Mr. Greggs from Pool Pilot today, who made me a great offer to update my system, to a new state of the art system for $500.00. You both proved to me that you are true Gentlemen, and stand behind the customers' needs, treating them with respect and honesty. I appreciate the fact that both of you went to bat for me, and will promise to says good things about both of your companies, whenever asked for referrals in the pool industry. I would highly recommend anyone to have a pool built by your company, knowing that you stand behind the products used. Please forward to Mr. Greggs, and thank him personally for treating me very fare in resolving my issue. It shows that you have a good trusting relationship with your partners in the business. Thanks to both of you, I am a satisfied customer."
Mike Kornikowski
"I have had quite a few problems over the years with contractors in the building industry. Many promises made but few kept. I am so happy to have recently worked with Michael and his team at Champagne Pools. Here is a man and an organization that delivers on their promises. It has been a pleasure working with the team at Champagne Pools. With no hesitation I am very happy to recommend anyone to work with your company. If anyone wants to call me I would be happy to answer their questions. This team deserves much success in the future. I'm sure it will happen. When a company provides a product of this standard and a service to match success must follow. Thank you to Champagne Pools for delivering on all of their promises. Regards,"
Stephen Marriott
"I was especially pleased at how smoothly the construction process went and how well informed I was throughout. I was told exactly when people would be here and in all but one or two cases they came on the appointed day. I was also informed before and after each inspection so I wasn't left guessing if it had passed. I was prepared for a much more stressful construction period. I'm very pleased with the pool and how easy it is to maintain. I'm still trying to get the chemicals to stay balanced since the finish is still curing, but I've been able to do all the cleaning of filters by myself and the pool store is helpful with explicit instructions on adding chemicals. If you have anyone who thinks pools will too hard to maintain tell them to call me. If I can do it by myself, anyone can. Again, thank you,"
Diane Wunder
"It has been over a year since Champagne Pools and Spa completed our pool. The pool is the best investment we ever made thanks to Champagne and their entire staff. We appreciate all the advice you gave us on the front side and your dedication to making our understanding of the entire building process simple. Since June 2007 we have had so many compliments on the design, pavers and overall appearance of the pool. Many people have just stopped by to take a look and have been amazed at the quality of all the products we purchased based on your advice. We are so thankful that you led us in the right direction from start to finish. Looking back there is not one thing that we can think of to have improved the pool. The ease of care has been phenomenal and we have nothing but praise for Champagne Pools."
"I want to take this opportunity to tell you how much we appreciate the new home installed at our new home in Mt. Dora by Champagne Pools. At over 6000 square feet of living area and over 8000 square feet under roof on the shore of beautiful Lake Dora, the new house demanded an excellent pool at a reasonable price, issues that demanded quality at every step of the design, sale, installation, training of the owner(s) in operation, and follow-up attention to detail. From our first contact with you and Champagne Pools, continuing through the entire process, culminating in initiation of routine maintenance, we have been extremely pleased with the price, construction, professionalism, attention to detail and the personal service provided by your company. We highly recommend Champagne Pools to anyone desiring a quality pool at a fair price, and the desire for attention to detail necessary to provide a quality product."
Joseph W. and Linda Camp
"From the perspective of building an elaborate custom built home and working in the professional engineering services field, I have extensive experience recognizing top-rate contractors by both the steps of quality taken, and the communications being made, throughout the entire project. Part of the reason for pursuing business with Champagne Pools was due to a social relationship with Marshall Weiner, Sales Manager, knowing both his personal integrity and commanding professional knowledge and experience in residential pools and spas. Champagne Pools' prestige of being an Aquatech Pool Builder, complimented by Marshall's design, encompassing the entire patio, adds true value to the home. Guests to the home are always quick to compliment the overall pool design, beautiful aggregate pool finish, and aesthetically pleasing aluminum fence. They love the in-pool bar stools as well! Throughout the entire process I maintained quality communications with Marshall, and he was able to provide guidance toward better decision making, inclusive of the nearly care-free salt system and in-floor cleaning system, as well as the window pool alarms. Your operational team of Indira Gonzalez, Toni Castro, Lance Turner, and Rob Herod followed up proficiently on finishing eh entire package, assisted me above and beyond, and I have been enjoying the pool regularly ever since. Very Truly Yours,"
Matt Walton
"My wife and I would like to take this opportunity to share our appreciation to Champagne Pools & Spas for the exceptional manner in which they have made our investment nothing more than a pleasurable one. We had researched many companies before making our decision, and Champagne stood out among the rest. It is extremely refreshing to deal with a company of professional as well as personable individuals who take pride not only in their work, but the client as well. We believe in "you get what you pay for", and if you want the best, then don't try the rest, Champagne Pools & Spas does just that, they exceed the rest. Thanks to all again for a job well done."
"I want to let you know how happy I am my husband, Keith and I chose Champagne Pools to purchase our pool from. It has been a pleasure to work with all the people at your company. Each person we dealt with made us feel very special and our pool was important to them. From the very beginning with the design phase, meeting and working with Nick was a real joy. Nick seemed to truly want my family to have the best pool and was so thrilled to design it for us. His extensive knowledge of pool design made me know our pool was being designed by the best. During the construction phase, the communication from Champagne to us was wonderful. We always knew where we were in the process and what would be coming next. Everyone at Champagne we talked with seemed to share our excitement for our new pool and displayed a true desire to do the best job for us. Of course my acknowledgment of the wonderful people at Champagne would not be complete without expressing a special appreciation for Anne. She is always so kind and helpful. She is a priceless assess to your company! Our pool is beautiful and just perfect for my family. Once again, thank you for the wonderful pool and being such a great company to work with. Sincerely,"
"It is extremely rare that I deal with a company that performs an outstanding job that far exceeds my expectations. It is obvious that your in-house staff and your contractors have the same level of professionalism and excellence that I look for in my business. Now that the pool is 100% complete, we can only sit in amazement. The pool has turned out more beautiful than you described to us during our initial meeting. We can only say that you have far exceeded our expectations. We would like to acknowledge a few of the excellent members of your staff that we dealt with during this process, specifically Richard, Ann, Toni, and Elvis. The paver, tile, and Pebble Tec contractors were also very efficient and pleasant to deal with. It is clear that each and every person contributes to make your company the best it can be. You should be very proud of your entire staff and the obvious work ethics and quality you have instilled in everyone that works for you. Again, thank you for making this a wonderful experience. My entire family is looking forward to many years of enjoyment with our new pool and spa. Yours truly",
William C. Riley
"Our pool was almost twenty years old and it had become a determent to our home. Mike assured us that he could transform the ugly area into a beautiful place where we would again want to spend our time. We began by selecting our tile, colors for the interior of the pool, and the pavers to cover the existing deck. It was easy to make good choices because there were samples of so many beautiful tiles and colors. Prices were not confusing because everything was very well organized and easy to understand. Designers were available if we had questions or wanted opinions about the colors and textures. Our finished remodel changed our old cesspool into a new liquid luxury that we absolutely enjoy. It is pleasing to the eye and the body and no longer is it a determent but rather, a fine asset that will help us to sell our home when the time comes. In the meantime, we can enjoy our new heated pool that looks like brand new!!!"
Alita Bess
James and Patty Canada
Wayne Calarco
"Thank you so much for our beautiful pool. We will be enjoying your expertise, workmanship, and professionalism for many years to come. The crowd we had at Thanksgiving could not stop raving about the beautiful pool and how much the improvements changed the whole look of our house and yard.
Ted and Amy Johnson
"We contracted with Champagne Pools for a complete renovation of our almost 20 year old pool and can state unequivocally that we are completely satisfied with the results of that renovation. At all times throughout the project we were kept informed of the status of the project and the project was completed on time and to the degree of quality which we expected. There are many companies which can renovate a pool. The problem is finding a company which you can not only trust now, but a company which you trust will be in business several years down the road should a problem arise. Champagne Pools has been in business for over 20 years. They have a real building, with a real showroom, with real offices that you can visit."
Don Morrison
"Thank you for a great job. The pool is beautiful and everyone was wonderful to work with. Once again, thanks for a great job done. Best Regards,"
Carmen M. Rubieno
"We are writing to thank Champagne Pools & Spas for a job well done on the construction of our new pool and the continued support we have asked from your company since it was built. We are quite satisfied with our new pool and would like to take this opportunity to thank the Construction Superintendent, Randy Rickel, for his professional attitude, knowledge and patience he has demonstrated to us. He was very attentive to issues as they arose and he resolved them in a timely manner. Randy is a true asset to your company. Even though this letter is somewhat late in the making, we would like to see the proper people get the recognition they deserve. Sincerely,"
Jim & Ann Wottring
"Dear Mike, In this day and age, outstanding service is often taken for granted. Several years ago, I purchased a home that had a Champagne pool installed 9 months prior to my purchase. There was a minor problem with the pop-up cleaners. Initially, I was told the warranty did not transfer, but after speaking with you, the problem was handled appropriately. Frankly, that was the final factor that I used in choosing Champagne to build the pool in our new home. That decision proved to be very beneficial to our family. I must personally brag on Nick DiGiacomo, both Denises, and Marc Dower. All of these people are an asset to your company. They are terrific! Mike, building a pool is stressful to the homeowner. But your staff and subs were superior. As you know, this is a time-consuming process that never finishes soon enough for the homeowner. Your home at times looks like a war zone. However, when the job is done, all you can do is marvel at the process. It has been a pleasure dealing with Champagne pools. I would recommend your company to anyone. Stop by and see our pool, you and your staff are a part of it. Sincerely,"
Jim Daniels
"Dear Mr. Manley: We are writing this letter to let you know that we are very pleased with our Champagne Pool. When Randy and I first discussed the possibility of building a pool, we were scared to death. We heard and read about all types of horror stories concerning pool contractors going out of business, and jobs not being completed. These stories really made us apprehensive about starting construction of a pool. However, after meeting with you and Mark Bovier at the Daytona Beach Home Show we were impressed and decided to start the construction. From the beginning stages to completion, we found Champagne Pools to be professional, accommodating and a pleasure to do business with. We will recommend Champagne Pools to everyone! Thank you for making our pool construction a pleasant experience! Sincerely,"
Randy & Cherie Cadenhead
"Dear Mr. Manley:After living in Florida for over 23 years and hearing many pool builders boast of excellent customer service, it is rare to find one that lives up to their advertising. Rest assured that your company does have superior customer service and continues to go beyond the customary benchmark to exceed our expectations. There is one particular member of your staff that needs recognition for such exemplary service. She always goes beyond the call of duty to do whatever is necessary to satisfy her customers, no matter how detailed or demanding. Her enduring smile is always present, along with the winning personality that we have become accustomed. Needless to say, in our opinion, she is a true asset to Champagne Pools. The person deserving of such accolades is Teri Smathers. As long as Champagne has such high-quality employees, we will continue to recommend you to all our business associates and personal friends. Sincerely,"
Ken Joyner & James Hathaway
"Mike, Once again you continue to prove why you are the best pool builder in the state. Your customer service continues to be exemplary in every aspect.Rob and Mark came to my home today to repair an inoperative pool light. During the process they spent time, once again, explaining many questions I had regarding pool maintenance. There professionalism and work ethic has been in the past and continues to be an example of the way customer service should be. I would be proud to recommend your company based on this type of continued service. Thank you,"
Vince Silanskas
"Dear Mark, We are very pleased with our Champagne pool. The whole process beginning with your first presentation to the completion was a class act. The price, a major factor to us, was competitive. You, the Champagne staff and your subs were all concerned with the many details of the project and backed it up with actions and built a great pool. The pool is truly a beautiful addition to our home and a pleasure to use. We have received many compliments from family and friends for its beauty and design. Sincerely,"
Dorothy & Lloyd Hampson
"Mike & Rick, We would like to thank the two men on your Deck Crew: Frank and Chris (Boogie). They were real good workers and did a great job and were very polite. I would highly recommend them to others. I hope they keep up the good work they do. I really appreciate you having them do the deck work for our pool."
Mr. & Mrs. Donald H. Bretz
"Dear Mr. Moseley, My wife, Barbara and I had a pool built by Champagne Pools during 2003. This is our second home and the work was completed while we were resident in the UK. We now reside permanently in Orlando. The pool was planned by Bruce Hallett, although we never saw any of the construction work, apart from photographs that Bruce sent to England at its various stages. We appreciated being kept up to date and were interested and excited to see the pool growing and of course not to be part of the upheaval it had caused. I would like to take this opportunity to thank your company for the excellent product you have created, and particularly to Bruce, whose creativity and enthusiasm and obvious skills in building the pool will give us much pleasure in the future. Please convey our warmest thanks to him. Not forgetting Elvis, who at the ‘pool school’ put off so much time with we strangers to owning a pool. Thank you all very much indeed. Yours appreciated,"
Bill & Barbara Clayton
Thanks again for a terrific job on the installation of our pool. V/R,"
John and Li McCombs
"Dear Mr. Manley: At this time, we would like to take opportunity to communicate to you how pleased we have been with the entire staff of Champagne Pools & Spas concerning the recent construction of our pool at 14736 Windigo Lane, Orlando, Florida, 32828. The entire staff has been very courteous, caring and professional. This service stems from all of the departments that were involved with assisting us in achieving our goals for our desired pool. Beginning with the receptionist and throughout all of the other departments, the service provided has been excellent. We would like to thank the entire staff for making our experience pleasant and meaningful. Very truly yours,"
Christine & Paul Sarubbi |
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"I would like to take this opportunity to thank you and your staff for the excellent management of the work done during the installation of our pool. Your company provided the highest standards of excellence. We are very pleased with the professional attention you gave us. Start to completion. All of your staff was professional at all times. Our family would highly recommend Champagne Pools to anyone desiring their services."
"I want to take this opportunity to tell you how much we appreciate the new pool by Champagne Pools. From our first contact with Champagne Pools, continuing through the entire process, culminating in initiation of routine maintenance, we have been extremely pleased with the price, construction, professionalism, attention to detail and the personal service provided by your company. We highly recommend Champagne Pools for anyone desiring a quality pool at a fair price, and the desire for attention to detail necessary to provide a quality product."
